Return & Refund Policy

Last updated: August 12, 2026

Thank you for shopping at Advanced Hair Growth Clinic, operated by Advanced Hair Growth Clinic, LLC. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms apply to any products you purchased with us.

Definitions

• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
• Company ("We," "Us," or "Our") refers to Advanced Hair Growth Clinic, LLC, 10931 E. Independence Blvd, Ste T, Matthews, NC 28105.
• Service refers to the Website.
• Website refers to Advanced Hair Growth Clinic, accessible from www.advancedhairgrowthclinic.com
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without giving any reason. The deadline for cancelling an order is 14 days from the date on which you received the goods, or on which a third party you have appointed (who is not the carrier) takes possession of the delivered product.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement, by email at info@advancedhairgrowthclinic.com.

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment you used for the order, and you will not incur any fees for the reimbursement.

Conditions for Returns

For goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days
• The goods are in the original packaging — unopened and undamaged

The following goods cannot be returned

• Goods made to your specifications or clearly personalized.
• Goods that, by their nature, are not suitable to be returned, deteriorate rapidly, or are past their expiry date.
• Goods not suitable for return for health-protection or hygiene reasons that were unsealed after delivery.
• Goods that, after delivery, are by their nature inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions, at our sole discretion. Only regular-priced goods may be refunded; goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Please send returns to the following address:

We cannot be held responsible for goods damaged or lost in return shipment. We recommend an insured and trackable mailing service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts

If the goods were marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email at info@advancedhairgrowthclinic.com or by phone at (980) 938-6100.